Support Tools

Use the same tools our support staff uses

• Tutorials - Short movie clips showing how to use EZClaim products.
• Search - Google® our web site for answers to your questions.
• Online Q&A Forum - Post questions and find questions in our online forum.
• Manuals & Guides - Manuals, Quickstart Guides, and online manuals.
• Clearinghouse Support - Documentation and payer list...
• Developer Information

Software Updates and Upgrades

• EZClaim software updates - Update to the latest releases.
• Additional Reports - Explore the additional reports available for EZClaim Advanced.
• Submit Feature Requests - We would like to know if you have a special request to be considered in future releases of EZClaim. If you want a response to a question or problem, and you wish to use the free support forum, please visit Online Support Discussion

 

Support Services

• Support Hours: 9AM-5PM Monday thru Friday EST.
• Online Support: We encourage our users to take advantage of our free Online Support Discussion.
• Email Support: Available to users who purchase a support contract (see below).  Please use support@ezclaim.com 
• Support Contract: $195.00 to $395.00 per 6 months.  Price is dependent on modules purchased.  This offers unlimited phone and email support for the duration of the contract.  Please contact 877-650-0904 to purchase a support contract.
• Per-Call: $55.00 Per Call (maximum of 30 minutes) - Unused minutes cannot be used for additional calls.

 

Support Guidelines

Program Support will provide assistance relating to the use of our programs.  We are a software company so we do not advise on medical billing, import or exporting data, networking configuration, or computer hardware.  EZClaim Program Support Policy

Programs No Longer Supported

The following programs are no longer supported by EZClaim:

• EZClaim Advanced (also known as Advanced 6)
• EZClaim Basic 5
• EZClaim HCFA-Helper 4.x
• EZClaim 3.x
• EZClaim 2.x

If you use any of these versions, you will need to upgrade to the latest products to obtain support. Please call 877-650-0904 for upgrade details.