Support Resources

General Info

Support Options

Support Hours: 9AM-5PM Monday thru Friday EST.
Online Support: We encourage our users to take advantage of our free Online Support Discussion.
Email Support: Available to users who purchase a support contract (see below).
Electronic Billing Support: edi@ezclaim.com
Technical Support: support@ezclaim.com
Support Contract: Please contact 877-650-0904 to purchase a Support Contract.
Per-Call: $55.00 Per Call (maximum of 30 minutes) - Unused minutes cannot be used for additional calls.

Tutorials

Advanced Medical Billing Software

Your First Claim using EZClaim Advanced (03:40 Min/Sec)
How to enter and print your first EZClaim Advanced 8 claim.

Payments and Statements (02:15 Min/Sec)
How to enter payments and create patient statements.

Appointment Scheduler

Your First Appointment (01:26 Min/Sec)
How to create and schedule your first patient.

Checkout Procedure (02:22 Min/Sec)
Collecting a payment, printing a receipt, and transferring to EZClaim.

Scheduler Themes (00:21 Min/Sec)
How to change themes in the Scheduler.

Manuals + Guides

Advanced Manuals

Advanced 9 Manual pdf-icon
ANSI 837 User Guide pdf-icon
ANSI 837 to EZClaim Cross Reference

Auto Posting ERA's pdf-icon
Secondary Claims pdf-icon

ANSI 837 Professional Documents

Direct Payer List pdf-icon

Claim Adjustment Reason Codes
Provider Taxonomy Codes 

Scheduler Manual

Full Program Manual pdf-icon |   Web Version

Reports

EZClaim Advanced Reports

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Clearinghouse Support

Wondering how the clearinghouse works or how long it takes to sign up? Visit our Frequently Asked Questions page.

Clearinghouse Documents

Capario Payer List and Agreements
Capario Advanced 9 User Guide

Gateway  Payer List
Gateway Advanced 9 User Guide

 

Remote Support

Videos

Exporting a Claim File to Your Local Computer
Adding the Advanced 9 Icon to Your Remote Desktop

Documents

Analyzing EDI Files pdf-icon
Backing Up Your Data pdf-icon
Exporting an EDI File to Your Local Machine pdf-icon
Logging into the Portal pdf-icon