Support Resources

General Info

Support Options

Support Hours: 9AM-5PM Monday thru Friday EST.
Online Support: We encourage our users to take advantage of our free Online Support Discussion.
Email Support: Available to users who purchase a support contract (see below).
Electronic Billing Support:
Technical Support:
Support Contract: Please contact 877-650-0904 to purchase a Support Contract.
Per-Call: $55.00 Per Call (maximum of 30 minutes) - Unused minutes cannot be used for additional calls.


Premier Medical Billing Software

Tutorial videos are available within the online help file

Advanced Medical Billing Software

Your First Claim using EZClaim Advanced (03:40 Min/Sec)
How to enter and print your first EZClaim Advanced 8 claim.

Payments and Statements (02:15 Min/Sec)
How to enter payments and create patient statements.

Manuals + Guides

Advanced Manuals

Advanced 9 Manual pdf-icon
ANSI 837 User Guide pdf-icon
Advanced ANSI 837 Cross Reference

Auto Posting ERA's pdf-icon
Secondary Claims pdf-icon

Premier Manuals

Premier Billing Manual
Premier Scheduling Manual
Premier ANSI 837 Cross Reference - 837 Professional - 837 Institutional

ANSI 837 Professional Documents

Direct Payer List pdf-icon

Claim Adjustment Reason Codes
Provider Taxonomy Codes 


EZClaim Advanced Reports

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Clearinghouse Support

Wondering how the clearinghouse works or how long it takes to sign up? Visit our Frequently Asked Questions page.

Clearinghouse Documents

Gateway  Payer List
Gateway Advanced 9 User Guide


Remote Support


Exporting a Claim File to Your Local Computer
Adding the Advanced 9 Icon to Your Remote Desktop


Analyzing EDI Files pdf-icon
Backing Up Your Data pdf-icon
Export a File to your Local Computer pdf-icon
Export a file to your Local Mac Computer pdf-icon
Logging into the Portal pdf-icon