Support Resources

General Info

Support Options

Support Hours: 9AM-5PM Monday thru Friday EST.
Online Support: We encourage our users to take advantage of our free Online Support Discussion.
Email Support: Available to users who purchase a support contract (see below).
Electronic Billing Support: edi@ezclaim.com
Technical Support: support@ezclaim.com
Support Contract: Please contact 877-650-0904 to purchase a Support Contract.
Per-Call: $55.00 Per Call (maximum of 30 minutes) - Unused minutes cannot be used for additional calls.

Tutorials

Premier Medical Billing Software

Tutorial videos are available within the online help file

Advanced Medical Billing Software

Your First Claim using EZClaim Advanced (03:40 Min/Sec)
How to enter and print your first EZClaim Advanced 8 claim.

Payments and Statements (02:15 Min/Sec)
How to enter payments and create patient statements.

Manuals + Guides

Advanced Manuals

Advanced 9 Manual
ANSI 837 User Guide
Advanced ANSI 837 Cross Reference

Auto Posting ERA's
Secondary Claims

Premier Manuals

Premier Billing Manual
Premier Scheduling Manual
Premier ANSI 837 Cross Reference - 837 Professional - 837 Institutional

ANSI 837 Professional Documents

Direct Payer List

Claim Adjustment Reason Codes
Provider Taxonomy Codes 

Reports

EZClaim Advanced Reports