Frequently Asked Questions


Electronic Billing


  • Are billing codes included?
    EZClaim provides both a Procedure code (CPT, HCPCS) library and a Diagnostic code library (ICD) for codes.  You simply populate the libraries with the codes and charges that you use most often. You can also  import codes purchased from a third party. EZClaim has teamed up with Medical-Coding.Net to provide code files that are ready to be imported into EZClaim.
  • Can EZClaim bill secondary claims?
    Yes. Both primary and secondary information can be entered into the program.  Once the primary claim has been printed, you can check the 'Bill Secondary' and either print a paper secondary or send it electronically (when allowed).
  • Does EZClaim include reports?
    Yes. There are over 30 reports included with EZClaim and you have the option of downloading additional reports at no cost.

Installation, Technical Support Licensing

Support and Training

  • Do I have to sign a contract to use your software?
    No, you are billed on a month-to-month basis.
  • What are EZClaim's support hours?
    EZClaim's support hours are Monday - Friday, 9am - 5pm EST.
  • What are my support and training options?
    EZClaim offers 3 levels of support * Free support is available from multiple sources: - Web site support tools - Within the program by pressing F1 at any time - Printed Manual included with the purchased software * Paid support is available on a contract basis or a per call fee * Telephone training is available on an hourly basis