Secondary Insurance Box 30

Posted: 11/04/2008 4:48 pm Post subject: Secondary Insurance Box 30

I'm trying to bill secondary insurance. The primary insurance has paid and been posted, with a contract adjustment. I'm using the secondary insurance check box to print/export to the secondary insurance. When I do this, Box 29 shows the correct primary insurance payment. The problem is the amount in Box 30 - balance due, is incorrect. It is showing a larger balance due because it doesn't take into account the contract adjustment. For example, for $100 charge, if primary paid $70 with a contract adjustment of $10 the balance due should be $20. In EZ Claim, it shows $20 as the balance due. However, when I export/print, in this example, box 30 will pull $30 as balance due (the charge minus the insurance payment not considering the contract adjustment). Where does box 30 pull from? How can I get box 30 to use the balance due amount from the EZ Claim payment screen?
Thanks,
Stephanie

Posted: 11/04/2008 5:15 pm Post subject:

Sounds like you may have the 'Use Insurance Balance' box checked on the Charges screen (bottom left corner of the screen).