Frequently Asked Questions
Support and Training
EZClaim offers 3 levels of support
* Free support is available from multiple sources:
- Web site support tools
- Within the program by pressing F1 at any time
- Printed Manual included with the purchased software
* Paid support is available on a contract basis or a per call fee
* Telephone training is available on an hourly basis
Installation, Technical Support, Licensing
Multi user purchasers can setup EZClaim on either a client-server type network or a peer-to-peer style network. See our additional user license page for more information on purchasing multi user licenses and setting up the software.
Single user purchasers can install the database to a different computer located on the network or even an external hard drive attached to your machine.
The backup and restore utilities are built into the software. Click the File menu and select Backup/Restore Utilities. The instructions are in the included printed manual and online.
Single user purchasers can install the program on your office computer and home computer or laptop. See our KB article for more information.
Multi user purchasers can install the program on more than one computer as long as it's connected to a local network. You can not purchase a single copy and install it at multiple offices. Each office would require their own license.
EZClaim uses a standard database format. If you are able to access your data, a computer consultant should be able to help you transfer data. There is a knowledge base article that goes into more detail.
EZClaim remote will work on a Mac.
EZClaim requires a stable network connection. Wireless network connections tend to be unreliable which may result in lost data. EZClaim recommends using a wired connection between all of your EZClaim computers.
EZClaim provides both a procedure code (CPT, HCPCS) library and a diagnostic code library (ICD). You simply populate the libraries with the codes and charges that you use most often. You can also import codes into the libraries.
Yes. Both primary and secondary information can be entered into the program. Once the primary claim has been printed, you can check the 'Bill Secondary' and either print a paper secondary or send it electronically (when allowed).
EZClaim Advanced and an internet connection are the only requirements to use EZClaim's clearinghouse services. No additional modules are required. Visit our Electronic Billing page for pricing and more details on our clearinghouse services.
The enrollment period can vary depending upon the time your office has available to complete the steps required..
Due to insurance company requirements, trialing the clearinghouse service is not available. We offer a great movie demonstration on how the service works.