Self Help Support Tools

Use the same tools our support staff uses.

	EZAnswer - Search for FAST answers to your questions using our knowledge base.
	Online Forum - Check our forums for answers, resources, and technical information.
	Documentation - List of EZClaim, EDI, and EZlink manuals along with other support files available for download.
	EZClaim Tutorials - See how fast and easy it is to begin entering claims.
	Frequently Asked Questions - List of the top questions asked of our support department.
	Report List - List of available reports with descriptions.

Software Updates and Upgrades

EZClaim Software Updates

Submit Feature Requests - We would like to know if you have a special request to be considered in future releases of EZClaim. If you want a response to a question or problem, and you wish to use the free support forum, please visit Online Support Discussion.

Support Guidelines

Program Support will provide assistance relating to the use of our programs. DO NOT call us for support with importing or exporting data, networking configuration, or computer hardware problems.  As we are a software company, we do not advise on medical billing.
EZClaim Program Support Policy

Paid Support

Support Hours - 9AM-5PM Monday thru Thursday, 9AM-12Noon Friday.  All Times EST.

Paid Email Support - Email support is available to paid support users. We encourage our users to utilize our free Online Support Discussion (see above) forums. 

Per-Call - $55.00 Per Call (maximum of 30 minutes) - Unused minutes cannot be used for additional calls.

Support Contract - $195.00 to $395.00 - Price is dependant on modules purchased - Program support via telephone or email during the 6 month contract.

Programs No Longer Supported

The following programs are no longer supported by EZClaim:

• EZClaim 2.x
• EZClaim 3.x
• EZClaim HCFA-Helper 4.x
  (Registration still available)

If you use any of these versions, you will need to upgrade EZClaim to obtain support.  Please call 877-650-0904 for upgrade details.